About Us

Holiday Closings

  • 2014
  • New Year's – 1/1
  • Dr. MLK Day – 1/20
  • Memorial Day – 5/26
  • Fourth of July – 7/4
  • Labor Day – 9/1
  • Thanksgiving – 11/27
  • 12/24 – After 1 p.m. (CT)
  • Christmas – 12/25

Contact CEFCU

General Information
General Information   Hours Contact

Contact Center

P.O. Box 1715
Peoria, IL 61656-1715
M - F
Sat
7:30 a.m. – 8 p.m. (CT)
9 a.m. – 5 p.m. (CT)
309.633.7048
800.542.3328
Language Line
Email CEFCU

Electronic Services

Online Banking, Bill Pay, Phone Banking, Mobile Banking
M - F
Sat
7:30 a.m. – 8 p.m. (CT)
9 a.m. – 5 p.m. (CT)
309.633.7030
800.542.3328, ext. 37030

Debit Cards

Debit Card withdrawal/purchase transaction disputes and fraud
M-F
Sat
7:30 a.m. – 8 p.m. (CT)
9 a.m. – 5 p.m. (CT)
309.633.7171
800.542.3328, ext. 37171

ATMs

ATMs, Smart ATMs, ATM Cards, and deposit disputes
M - F 8 a.m. – 4:30 p.m. (CT) 309.633.3565
800.542.3328, ext. 33565

Automated Deposits

Net Pay, Payroll Deduction, Pension, Automatic Transfers; Automated Clearing House (ACH) transactions; Checking
M - F 7:30 a.m. - 4 p.m. (CT) 309.633.7048
800.542.3328

TTY

Telephone Typewriter for the Hearing Impaired
M - F
Sat
7:30 a.m. – 8 p.m. (CT)
9 a.m. – 5 p.m. (CT)
309.633.3770
800.492.3328
Loans & Credit
Loans/Credit   Hours Contact

Phone-A-Loan

M - F
Sat
7:30 a.m. – 8 p.m. (CT)
9 a.m. - 5 p.m. (CT)
309.633.3400
800.858.3400

Dealer Phone-A-Loan

Caterpillar Dealer Employees
M - F
Sat
7:30 a.m. – 8 p.m. (CT)
9 a.m. - 5 p.m. (CT)
800.447.2470

Online Applications

Online Application : Apply for a Vehicle Loan, Visa® Credit Card, Home Equity, Student Loans, and more.

Loan @ Home: Apply online for a home loan or find out more about home loan options.

Bank by Mail
Bank By Mail Contact

Bank by Mail

(includes Mortgage Payments)
CEFCU
P.O. Box 1805
Peoria, IL 61656-1805

Visa Payments

CEFCU
P.O. Box 1975
Peoria, IL 61656-1975
Emergency Contacts
Emergency Contact

Lost or Stolen Cards

Report lost or stolen Debit Card, or CEFCU Visa Credit Cards to CEFCU immediately.

NOTE: For security reasons, you cannot report a lost or stolen card through email.

Debit Card

309.633.3565
309.633.7048
800.542.3328, ext. 33565

If No Answer: Leave a message including your name and contact information.

Visa Credit Card

309.633.3763
800.542.3328

Phishing/Suspicious Email

Report suspicious email that uses CEFCU's name by forwarding it to abuse@cefcu.com as an attachment, then delete the suspicious email.

Phishing is an attempt to fraudulently acquire your account information — such as usernames, passwords, and credit card details — by masquerading as a trustworthy entity.

Note: The email address abuse@cefcu.com is not secured. Protect yourself and do not send confidential personal or account information to this email address.

Identity (ID) Theft

If you are the victim of identity theft:

  • Contact CEFCU as soon as possible at 309.633.7048 or 800.542.3328.
  • File a report with your local police department.
  • Contact the Federal Trade Commission (FTC). You may file a report online or call 1-877-IDTHEFT.
The tutorials Identity Theft, Identity Theft Solutions, and ID Theft Coach are tools you can use to help protect your identity. For more information, visit the CEFCU Security Center.

If you own a business, then CEFCU's Business divisions can provide the services you need. These divisions are located at the CEFCU Financial Center, where you also can find Investments, Insurance, Private Member, and Trust & Investment Management services.
For traditional banking services, visit a CEFCU Member Center near you.

Business Services
Services Available   Hours Contact

Business Services

Business Checking, Savings, Loans, Credit Cards, Convenience Services, Check Capture
M-F
9 a.m. – 5 p.m. (CT)
309.633.7065
800.542.3328, ext. 37065

Contact a Rep
Email Us

CEFCU @ Work

Special Employee Benefits, Direct Deposits, Payroll Deduction, Automatic Transfers, Automated Clearing House (ACH), Financial Literacy

M-F
Midwest
8 a.m. – 4:30 p.m. (CT)
309.633.2626
309.633.2627
800.542.3328, ext. 32626
800.542.3328, ext. 32627

Contact a Rep
Email Us
 
M-Th
F
Sat
California
10 a.m. – 6 p.m. (PT)
9 a.m. – 6 p.m. (PT)
10 a.m. – 3 p.m. (PT)
408.955.1300
800.995.0287

Contact a Rep
Email Us

CEFCU's Financial Services Center provides one convenient location for high-end financial services including Business Services, Investments, Insurance, Private Member Services, and Trust & Investment Management Services. For traditional banking services, visit a CEFCU Member Center near you.

Investing & Planning
Services Available   Hours Contact

Insurance Services

M-F 8 a.m. – 4:30 p.m. (CT) 309.633.7232
Details
Contact Us
File a Claim

Life and Long–Term Care Insurance

M-F 8 a.m. – 4:30 p.m. (CT) 309.633.7479
1.800.633.7077, ext. 37479
Contact Us

Investment Services

M-F
8 a.m. – 4:30 p.m. (CT) 309.633.2571
800.356.7865, ext. 32571


For Illinois appointments:
309.633.2571
800.542.3328, ext. 32571
Meet a Rep | Location

For California appointments:
408.545.1571
Meet a Rep | Location

Private Member Services

M-F 8 a.m. – 4:30 p.m. (CT) 309.633.7489

Trust & Investment Management (CFS)

M-F 8 a.m. – 4:30 p.m. (CT) 309.633.2681
Contact Us

FR-900799.1-0414-0516

Securities sold, advisory services offered through CUNA Brokerage Services, Inc. (CBSI), member FINRA/SIPC, a registered broker/dealer and investment advisor. CBSI is under contract with the financial institution to make securities available to members. Not NCUA/NCUSIF/FDIC insured, May Lose Value, No Financial Institution Guarantee. Not a deposit of any financial institution. CUNA Brokerage Services, Inc., is a registered broker/dealer in all fifty states of the United States of America.

Insurance products available through CEFCU Financial Services®, Inc., are:

  • NOT a deposit;
  • NOT insured by the National Credit Union Share Insurance Fund, the NCUA, or any other governmental agency or deposit insurance program;
  • NOT obligations of, or guaranteed by, CEFCU, CEFCU Financial Services, Inc., or any affiliated entity.

Trust and Investment Services provided by MEMBERS® Trust Company, a federal thrift regulated by the Office of the Comptroller of the Currency. Non-deposit products offered through MEMBERS Trust Company, Not NCUA/NCUSIF/FDIC insured, May Lose Value, No Financial Institution Guarantee, Not a deposit of any financial institution.